FAQ's

What makes Gentle Jaws beds so special?

Ah, the million-dollar question! Our beds are like fluffy clouds for your furry friends! They’re designed with love and care to provide the ultimate comfort and support for anxious pets. Think of them as a warm hug that helps your pet snooze like a baby (or a cat in a sunbeam). Plus, we’ve got plush donut beds and orthopedic options that’ll make your pet feel like royalty!

How do I know which bed is right for my pet?

Choosing a bed is like picking a favorite ice cream flavor—everyone has their preference! Consider your pet’s size, sleeping style, and any special needs they may have. If they’re a cuddler, a donut bed might be their jam. If they need a little extra support, our orthopedic options are the bee's knees! Still unsure? Just give us a shout, and we’ll help you find the perfect fit!

Can I return a bed if my pet doesn’t like it?

We totally get it—sometimes pets can be picky (like a toddler at dinner time). If your furry friend isn’t vibing with their new bed, you’ve got 30 days to return it! Just make sure it’s in the same condition it arrived in (unworn, unused, and all that jazz). We’ll even send you a return shipping label to make it a breeze!

What if my bed arrives damaged or I got the wrong one?

Oh no! That’s like getting a surprise broccoli instead of chocolate cake! If your bed arrives looking like it went through a wrestling match, or if you received the wrong item, contact us ASAP. We’ll sort it out faster than you can say “fetch!”

Do you ship internationally?

We sure do! We love spreading the cozy vibes across the globe! Just keep in mind that shipping times and costs may vary depending on where you are. If you’re in a far-off land and want to snuggle your pet in one of our beds, we’ve got you covered!

What if I want to exchange my bed for a different one?

Exchanges are as easy as pie! (And who doesn’t love pie?) The quickest way to get the bed of your dreams is to return the one you have and then make a separate purchase for the new one. It’s like a little shopping adventure—minus the crowds!

How long does it take to get my refund?

Once we receive your return, we’ll inspect it and let you know if your refund is approved. If all is well, you’ll see that sweet refund back in your account within 10 business days. Just remember, banks can be a bit slow sometimes, so hang tight if it takes a little longer!